DELIVERY & RETURN

Free Shipping Across Thailand

We offer free EMS shipping for orders over 500 THB. For orders under 500 THB, a 50 THB shipping fee will apply. Orders are shipped every Monday, Wednesday, and Friday, after payment confirmation. Products will be delivered to your home within 1-3 days (from the shipping date).

Return Within 15 Days if Unsatisfied

At Mizuchol, we believe our customers should be happy when wearing our jewelry. If you're not satisfied with your Mizuchol product, feel free to return it.

If the Product Has Issues

If there are any issues with your product within 15 days of receipt, we offer free repair services. We will replace the product if it's damaged due to manufacturing defects. If the issue is caused by customer use, repairs can still be made at no charge.

Note: Normal wear-and-tear scratches are not considered a defect and are not covered by the warranty.

Within 1 Year After Receiving the Product

You can send it for repair, with repair costs assessed on a case-by-case basis.

For Size Exchanges

Exchanges can be made within 5 days, provided the item is in 100% unused condition.

For Returns, Repairs, or Size Exchanges

Please contact our customer service team to obtain a Return Authorization Number (RAN) via Line@ : @mizuchol.

Note: Mizuchol reserves the right not to accept returns of earrings due to hygiene concerns.

For further inquiries, please contact our customer service: Phone: 080 050 5210 Working hours: 10:00 AM - 7:00 PM